Privacy | Treasure Hunt UK

Thank you for visiting our Privacy page. We highly regard your right to privacy. Protecting the individually distinguishing details that may be gathered from users of this website is of upmost importance to us. Through this policy we aim to clarify which details may be gathered during your usage of this site, how they are utilised, in which situations we may share these details with other parties, your options and rights with regards to these details, and how you may contact us if you have questions or concerns regarding our privacy procedures.

Who We Are

We are Real Life Treasure Hunts Ltd. registered & incorporated in London, England (otherwise referred to in this Privacy Policy as “we” or “us”, and anything belonging to us, a s “our”).

Our registered office is: 71-75 Shelton St, Covent Garden, London WC2H 9JQ.

We prefer to receive correspondence by email.

Please email all correspondence to: team@reallifetreasurehunts.co.uk

Our Terms and Conditions in conjunction with this Privacy Policy (or "policy") establish the guidelines and regulations pertaining to any usage of our website:

https://www.reallifetreasurehunts.co.uk (or "site").

Your Agreement to This Policy

Prior to using our site or purchasing anything from us, be sure you have read and fully understand this entire policy, as it regulates the details we gather from you during your use of any of our websites (or those we manage). If you do not understand all of the implications as set out here, be sure to have someone explain them to you.

By way of your continued use of our site and any purchases you may make from us, you acknowledge that you have read and fully understand our privacy policy in its entirety, and agree to the gathering and usage of your personal details in conformity with this policy. If you do not agree to any of the provisions as set out here, either partially or in their entirety, you should either alter your browser settings accordingly, refrain from purchasing from us, or discontinue your use of this site.

Updates to This Policy

We may make updates to this policy at any time with or without previous notification. Any updates will be posted on this website and will come into effect the moment they are posted. The most current version will supersede all previous versions. It is your responsibility to check this policy often, to see if it has been updated. It is imperative that you read the latest version of this policy. You must agree to abide by any updated versions before you resume using our site. If you recommence, you are deemed to have agreed to all updated policies. If you do not agree to any updated policies you should make any necessary changes to your browser or immediately cease all use of this site.

Linking to 3rd Party Websites

Our site may have links to 3rd party websites. If you follow these links you will be connected to another site not under our control. This policy is not applicable to any 3rd party websites, goods, or services, regardless of whether or not they link to our own site, products or services. You are advised to study the privacy practices and policies of any 3rd parties very carefully before using, as we do not accept any liability whatsoever for 3rd party websites and their content, services, practices or policies.

Visitors to Our Site

We gather non-individually distinguishing details from all visitors to our site in order to enhance our awareness of how the site is utilised so we can streamline our site and improve the overall user experience. The type of details we may gather are: the time and date of every visit, the web browser used, any add-ons or plug-ins, screen resolution, the device type, make and model, the operating system used, the source of any referral traffic, which pages of our site are visited, the duration spent browsing these pages any links that are clicked and the internet Protocol address (or "IP address") of the computer being used whilst browsing.

Distinguishing Details

We gather individually distinguishing details from all users signed in to our site, such as your full name and email address. If you contact us by email, we will also retain any information in the subject line or body of the email. On occasion, we may also request additional details like your phone number and full home address in order to distinguish you or communicate with you.

Sensitive Data

We do not collect any sensitive data about you, such as, information about your race or ethnic background, religious, political or trade union affiliations, sexual orientation, criminal or health background.

Use of Cookies

Cookies are data files preserved on your computing device by the websites you visit. This data is then supplied back to the website by your browser when you revisit that site. The main types of cookies we use are: session cookies, preference cookies, marketing cookies and security cookies. In order to enhance and refine your enjoyment of our website we utilise preference cookies and other data tracking to monitor and analyse your actions and movements on our site and preserve your favoured selections on your own device. The use of session cookies is important in assisting us with the smooth running of our site and security cookies help with the prevention of fraud and other malicious intent. Cookies are used to help identify you as a registered user and remember your login status so you are not required to login each time you navigate between pages of our site. We also use cookies and other data tracking to monitor the computers and browsers accessing our site which helps to detect potentially illegal or malicious use. If you would rather we do not store cookies on your device, then please instruct your browser to deny cookies before using our site. Be advised though, that this may disable or alter the performance of some functions and features of our site which could be detrimental to your experience and may make your personal information more vulnerable to attack. You may also permanently remove the cookies stored on your device at any time by deleting cookies within your browser's history. You accept that if you maintain your use of our website and do not alter your browser's settings with regards to cookies then you forthwith grant us permission to store cookies on your device.

Google Analytics

We also utilise Google Analytics. This service uses cookies and other data tracking to gather and evaluate information about the use of our site, inform us of actions and tendencies, and help diagnose any technical issues. It may also gather details relating to your usage of other apps, sites or resources. For more information about this service please visit Google's website.

Marketing Services

From time to time we may work with Google AdWords or similar marketing services. These services use cookies and enable us to direct our marketing according to specific criteria gathered from your prior visits to our site, including: deduced interests, demographic info, website pages viewed and links clicked on. This technology can also help to measure the success of any marketing campaigns and inform us when you view any of our ads. For details how to opt out of behavioral marketing delivered by Network Advertising Initiative member companies, please visit the websites of the Digital Advertising Alliance or Network Advertising Initiative. You can also download the AppChoices app in order to opt-out from mobile apps. Be advised though, that if you do opt-out from interest based advertising, you may see advertisements that are not relevant to your interests.

Social Media Marketing

Every now and then we may also use social media marketing including Facebook sponsored ads and Facebook re-marketing service. Facebook re-marketing involves using a tracking pixel to identify visitors to our site, so we can launch targeted advertisements based on their behaviour. For more information on how this works and how to opt-out, please visit the Facebook website or those of the network advertising bodies listed above.

Anti-fraud Screening

In order to verify your identity and help prevent or detect fraud, we may also receive some personal information about you from our payment service providers, financial service providers, or identity authentication services, such as your name, address, phone number and country. They may use certain technologies to help evaluate any risks related to an attempted transaction.

Disclosure of Private Information

We don't rent or sell private information to marketers or any other 3rd parties. We only disclose your details with trusted companies for the purposes described below:

We use service providers to enable us to perform certain tasks, such as email delivery, website hosting, auditing, data analysis, IT, identity authentication and payment processing. These providers may require access to private information in order to supply their services. We grant these service providers permission to use or share certain select private information only where absolutely essential to the performance of their services for us, or where legally required to do so. These service providers must make a commitment to protect the security and confidentiality of the private information they process for us.

Prevention From Harm

We may also disclose private information in compliance with any relevant laws, to administer our contractual rights, to protect the property, safety, privacy and rights of ourselves and our users, or in reply to an application from regulatory bodies, law enforcement, law courts and any other authorities, including, if necessary, authorities from countries other than where you live.

Your Entitlements & Options.

You have options relating to the private information we use or share. You may receive marketing communications from us if you have given us your contact details, and have: requested information from us, purchased goods or services from us, provided us with explicit consent. You have the right to opt-out of these marketing communications and manage your preferences at any time. If you decide you wish to stop receiving marketing emails, please use the unsubscribe link or email your request to us. We will endeavor to fulfill your desire as soon as is practically possible. However, please be advised that you may still receive emails from us containing essential information relating to any of our hunts or merchandise that you have purchased from us. If you want to examine, amend, or revise any private details you have already submitted to us, please do this by logging into your account or by emailing us.

Purchasing From Us

We do not gather or save any payment card information. If you decide to purchase any merchandise or clues from us, you will be asked to provide the info directly to our 3rd party payment processor, who will complete the transaction on our behalf. The use of your private details is regulated by their own Privacy Policy. Payment processors must abide by strict rules laid out by the PCI-DSS which, in turn, is managed by the PCI SSC (a joint effort of the major credit card companies), helping to ensure the safe processing of your payment details. The personal details you will be required to submit in order to complete your purchase may include, but are not limited to: your full name, email address, credit or debit card number, expiry date and CVV or CVC number, the billing address of the payment card and the shipping address of the recipient (if any merchandise is to be delivered). You maintain and affirm that you have a legal entitlement to the payment method used for any purchases, and that all personal details you provide to us are accurate and unabridged. By purchasing from us you afford us the authority to supply your personal details to 3rd party payment processors to fulfill the transaction. We currently use Paypal and Wix for the processing of all online purchases. If this changes, we will update it here. If you are not comfortable supplying your payment information to a 3rd party processor via a link through this site then you may not purchase any merchandise or services from us. The payment processor will also collect your IP address and details of the order to be fulfilled (such as purchase price, order date etc.) Once your payment transaction is completed, the processor will relay the details of your order back to us so that we can then fulfill it (minus of course any payment details).

Our payment processors implement many security controls to protect your details such as encrypting all sensitive data sent, received or saved, using the HTTPS protocol, and by salting and hashing passwords using bcrypt.

Website Forum & File Sharing

You acknowledge and agree that if you join the forum community on our website by checking the appropriate box, all other logged in members can view the profile that you have uploaded, including your name, profile photo, profile description and anything you post or comment on, including any photos, videos or other files you share. You will have the option to follow other user's profiles and allow them to follow yours if you so choose, in the same way that you would on similar social media channels. This service is an optional part of membership and you may decline this part of the service whilst still being a member of our site. Other members can only view your user profile, and will not have access to your private member account details such as your email address, your orders, and any stored delivery addresses, whether you join the community or not.

GDPR & ePrivacy

Please be advised that we collect, process and store the information and personal data you submit to us through this website in relation to your purchase of products and services from us. All processing of data will be carried out in accordance with your individual rights as defined by the European Union’s ePrivacy and General Data Protection Regulation (or GDPR). You acknowledge that by submitting information about yourself through this site, you are agreeing for us to process and store that information. The data shall be stored only for the duration outlined by the purpose for collection. We never store or process your data longer than we need to, and we do not use your data for any purpose other than that you have agreed to. For accounting purposes, we store data relating to transactions, payments and orders for a period of up to seven years. This period may be extended under certain circumstances as part of our ongoing commitment to comply with relevant law. The data you submit to our website will never be shared with or transferred to any 3rd party organisations except for those mentioned within this policy. When you purchase goods or services from us, we use carefully selected and recognised 3rd parties to help us take payments, provide e-commerce services and manage our company accounts. Some of these 3rd parties may operate outside the European Union. We currently use Paypal and Stripe to process all card payments on our behalf. Under the GDPR, it is necessary for processors and controllers to administer suitable organisational and technological measures. We have put into practice the processes and controls necessary for us to be in compliance with the GDPR, including: Restricting access to personal information, securing access and attainability to personal information if a technical or physical incident were to occur, regularly evaluating, testing and assessing our organisational and technological security procedures and monitoring and logging of data processing activities. As part of our ongoing commitment to GDPR compliance, if we become aware of any security breaches or attempted breaches, we will report them to the relevant authorities within 24 hours. We will subsequently contact all those affected by any breach within 72 hours of its occurrence.

Your Data Protection Rights

According to where you reside and the relevant laws, you may have some or all of the rights below, relating to the private details you may have submitted to us:

The right to ask us if we have collected any private details about you, and if we have, to receive a copy of this information, if you so desire.

In some conditions permitted by law, the right to ask us to delete your private details.

The right to ask us to amend or revise any of the private details we hold about you that are unfinished, out of date or incorrect.

The right to ask us to send your private details to a 3rd party, where we are able, as part of the process of providing services.

Where you have given us your prior permission to process your details you may have the right to revoke this permission at any time. In certain situations you may also have the right to disapprove of the collection of your details.

The right to ask us to minimise our use of your private details whilst we are carrying out another of your requests, such as amending or revising your details.

If you have the legal grounds to do so and you desire to exercise any of these rights, please contact us by email. We will adhere to any appeal to the degree demanded by any relevant laws. In order to protect your details from possible fraud, it may be necessary to authenticate your identity prior to carrying out your wishes, such as checking that the email you use to send an appeal matches the email we have on file for you.

We will be unable to comply if we are no longer storing any of your details.

Safeguarding Your Details

We take all the appropriate steps necessary to provide a level of security proportionate to the risks relating to the processing of your private details, and have implemented a series of technological, administrative and organisational security procedures aimed at safeguarding the private details we manage within our corporation from unsanctioned access, disclosure, amendment, misplacement, deletion or abuse. We limit access to your data only to those employees, agents, contractors or other 3rd parties with a legitimate
reason to access that information. Those individuals or organisations will only ever process or access your personal data upon our explicit instructions & they are subject to a duty of confidentiality. Although every effort is made, unfortunately it is not possible for any data cache or transmitting system to be completely secure. If you have even the slightest notion that your communications with us, or your account, or the details we hold about you may not be secure, you are advised to email us immediately.

Retention of Details

If you have registered for an account with us we will hold your private details all the while you maintain your account. We will continue to keep a hold of your details even if you close your account, for the duration necessary for us to abide by any legal or official commitments, as well as implementing fraud screening, protection and preclusion. It may also be necessary for us to hold on to certain private details for the purpose of accounting, financial reporting and taxation commitments. Whenever we keep a hold of private details, we do so in conformance with any restriction intervals and retention of records commitments, as regulated by relevant laws.

No Access to Minors

We do not knowingly or willingly sell or provide products or services to anyone under the age of majority where they reside. We do not allow anyone under the age of 18 (or the legal age where they reside if higher) to sign up for an account or provide any private information to us. We cannot be held responsible for accepting information by minors who have breached this rule. If it is brought to our attention that a minor has somehow been able to sign up for an account with us, we will do our upmost to rectify the matter as soon as possible.

Contacting us

We are committed to upholding your rights. If you have any questions, comments or concerns about this privacy policy or wish to exercise your rights in relation to your personal data, please email us at:

team@reallifetresurehunts.co.uk

We will endeavor to comply with any request as quickly as possible and in any case no more than 20 days. Subject Access Requests are normally performed free of charge, but we may need to charge individuals for excessive or unreasonable data requests.

Complaints Procedure

If you are not happy with the way your personal data has been processed by us, please let us know as soon as possible by using the contact email listed above. If after contacting us we are unable to satisfy your concerns, you have the right to apply to the Information Commissioner's Office for a resolution. http://www.ico.org.uk
You can contact the Information Commissioner's Office at the following address:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire
SK9 5AF

England.

Phone: (0303) 123 - 1113

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Priva¢y Poli¢y

Disclosure of Private Information

Your Entitlements & Options.

Safeguarding Your Details

No Access to Minors

Contacting us

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Priva¢y Poli¢y

Disclosure of Private Information

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Your Entitlements & Options.

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Safeguarding Your Details

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No Access to Minors

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Contacting us

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